The Whale Curve of Customer Profitability
The Whale Curve of Customer Profitability - depicts the profit contribution profile of a customer base and highlights that 20% of customers can actually contribute 140% of overall customer base profitability, and that another 20% of customers can erode 40% of the bottom line. The horizontal axis of the Whale Curve graph represents the percentage of total customers ranked from the most profitable to the least profitable. The vertical axis represents cumulative profit contribution.
Grey P., Gold mining your customer portfolio: Customer Profitability, loyalyty & lifetime value (http://issuu.com/vaasaett/docs/goldmining-customer-portfolio)
Pilgrims for Peace: One Couples Incredible Journey
"In the life of each and every one of us, there is a defining moment, one after which we know that our lives will never be the same. For me, 9/11 was that moment." Mony Dojeijis defining moment eventually led her to an ancient pilgrimage route in Spain, where a chance encounter with an artist would change both of their lives forever. Together they would end up walking a pilgrimage for peace in Jerusalem -- and in the process would uncover precious insights about themselves, each other and the goodness of humanity.
Turning Grief Into Giving
My friends decided that I needed to get out at least once a week and so we started going for coffee. Those friends helped me get through that terrible first year and still continue to help me.
Stop Using The Wrong Type of Intelligence
A man should hear a little music, read a little poetry, and see a fine picture every day of his life, in order that worldly cares may not obliterate the sense of the beautiful which God has implanted in the human soul. Johann Wolfgang von Goethe
5 Great Lessons You Can Learn From Life
Life isnt meant to be easy, its meant to be lived..sometimes happy, other times rough. But with every up and down you learn lessons that make you strong.Can you step back from your own mind for a little while and realize that life is not as bad as you think it is?
Awakening Our Collaborative Spirit
The physicist, David Bohm, while researching the lives of Einstein, Heisenberg, Pauli and Bohr, made a remarkable observation. Bohm noticed that their incredible breakthroughs took place through simple, open and honest conversation. He observed, for instance, that Einstein and his colleagues spent years freely meeting and conversing with each other.